Terms and Conditions

Booking tours & making payment

Reservation: Bookings can be made directly via our website, email, or telephone, as well as through authorised third-party platforms (e.g., Viator).
Payment Methods: For direct bookings, we accept payments via bank transfer or secure payment links.
Deposit & Balance: A 20% non-refundable deposit is required at the time of booking. The remaining balance must be paid in full no later than 14 days before the event start date.
Late Bookings: For bookings made within 14 days of the event, full payment is required immediately.
Right to Refuse: Up n' About Scotland reserves the right to cancel your reservation if the full fee is not paid by the due date.

Cancellation / amending procedure

All requests must be made in writing to info@upnaboutscotland.com or via your booking platform.
More than 14 Days Notice: You will receive a refund of the balance paid, excluding the 20% non-refundable deposit.
14 Days or Less Notice: No refund will be issued.
Shore Excursion Guarantee: If your cruise ship is unable to dock at the designated port for any reason, you will receive a 100% full refund.
Back-to-Ship Guarantee: We aim to return you to the pier at least one hour before "all-aboard." If you miss your ship due to a delay with our transport, we will arrange and pay for your transport to the next port of call.
Cancellations by Us: If we cancel an event (e.g., extreme weather or safety concerns), you will receive a full refund. We are not liable for additional costs incurred (flights, hotels, etc.). We strongly recommend you take out personal travel insurance.

Tour Departure & Punctuality

Arrival: Please arrive at the departure point 15 minutes before the scheduled time.
Missed Departures: We cannot delay tours for late arrivals. If you miss the departure, no refund will be issued.

Fitness, Health & Experience

Your Responsibility: It is your responsibility to ensure your fitness and experience levels are appropriate for the activity booked. Route times are based on reasonably fit hillwalkers in good conditions.
Medical Disclosure: You must inform us of any injuries, medical conditions, or medications that may affect your participation.
Safety Exclusions: If a guide deems a participant's fitness inadequate for the chosen route, they may be asked to cease participation for their own safety. No refund will be issued in this instance.
Conduct: We reserve the right to remove any participant who is under the influence of drugs or alcohol, acting in an abusive manner, or ignoring safety advice.

Safety & Risk Acceptance

Inherent Risk: Hillwalking and mountaineering involve a risk of injury or death. By booking, you acknowledge and accept these risks.
Participation Statement: We adhere to the Mountaineering Scotland statement: "Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement."
Guide Authority: The guide may change the route or venue on the day due to weather or group ability. If you deviate from the guide’s instructed route, Up n' About Scotland accepts no liability for any resulting incidents.
Accuracy: Event information is for guidance only. We are not responsible for changes to land access or route conditions beyond our control.

Mountaineering Scotland Participation Statement

Mountaineering Scotland recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement.

The information on the event pages on the website is for guidance only. The routes have been used for years and described in most hillwalking books or websites. The times are based on having a reasonably fit group of hillwalkers completing the route in good weather conditions.

We also make every effort to ensure the route information is correct, but cannot be held responsible for any changes to access issues by landowners or bad weather.

We reserve the right to make changes to any events advertised.